FAQ

Billing is done at the beginning of the month and is sent electronically via email. You will be able to pay securely online. We prefer digital payments but if you are mailing a check please make the check out to: Highlands Pool Services LLC 1234 ABC Drive, Las Vegas, NV 89123

The pool technician works a route in a specific area each day. It is at the discretion of the pool technicians on how he organizes and what order he decides to do the route. Times will vary throughout the year according to the season due to daylight and temperatures. During the winter, the technicians will start later in the day when it warms up and the sun is out. During the summer, the technicians will normally start as early as possible, usually at sunrise, while it is still “cooler” outside.

Pool water should be changed every 5 to 7 years. However, due to the extremely abundant amount of sun (ultraviolet rays) we enjoy here in Las Vegas, you should expect to change your pool water every 2 to 3 years. In many cases, 3 years is a good expectation. In harsh cases, you may need to drain the pool as required if CYA and TDS levels are too high as these impact the effectiveness of chlorine allowing algae to grow.